Privacy Policy
Last updated: February 23, 2026
1. Information We Collect
When you place an order or contact us, we collect the following information for order fulfillment:
- Name — to identify your order and communicate with you
- Phone number — to coordinate delivery and answer questions
- Email address — to send your receipt (optional)
- Delivery address — to deliver your order and calculate sales tax
2. How We Use Your Information
Your information is used solely for:
- Processing and fulfilling your order
- Communicating with you about your purchase (delivery scheduling, order updates)
- Sending your payment receipt
- Calculating applicable sales tax
3. Payment Processing
All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. NOLA Robyn never sees, stores, or has access to your full credit card number, CVV, or other sensitive payment details. Your payment information is transmitted directly to Stripe via encrypted connection.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is shared only with:
- Stripe — for secure payment processing
- Twilio — for SMS notifications about your order
5. SMS Communications
If you submit a contact form or place an order, you may receive SMS messages from Robyn regarding your inquiry or order. Standard message and data rates may apply. You can opt out at any time by replying STOP.
6. Analytics
We use Google Analytics to understand how visitors use our website. This collects anonymous usage data (pages visited, time on site) and does not include personally identifiable information. You can opt out using Google's browser add-on.
7. Data Retention
We retain order information for as long as needed to fulfill your order and provide customer support. Contact information submitted via the contact form is used only to respond to your inquiry.
8. Your Rights
You may request to view, correct, or delete your personal information at any time by contacting Robyn directly.
9. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page.